When I try to sign an email using Outlook365, I get an error message stating there is no email address associated with the certificate present on the eID smartcard (note: I can use my eID to sign Word and PDF documents).
- It is normal not to have an email associated with an eID certificate; instead Outlook should be asking to select a card reader where the smart card is inserted into, then ask for the PIN code (this isn't happening)
- I have tried everything I have found on the net, actions and verifications, without any success, and get the same error message. That includes:
- adding the certificate via Outlook Trust Center (which I cannot Publish to GAL since there is no button supposedly because the email server is of type IMAP/SMTP) in order to have the SIGN button in the email compose window
- trying to edit the security settings when the error appears after clicking the send button without any success since the error is there everytime
- adding the certificate in the Windows Certificate Manager (where the certificate issued to me by my company associated with my professional email address is) which had no effect on the issue
- updating the eID driver to the latest version
- adding the root certificates related to the eID to the Windows Certificate Manager
- updating Outlook client to the latest version
- verifying that the certificate is still valid, and it is still valid
Does anybody have experience with this problem?
